Frequently Asked Questions
Everything you need to know about ordering, delivery, and enjoying your Paz Salsa meals. Can't find your answer? Reach out and we'll help you out.
Ordering & Menu
When do orders close?
The ordering window is open Sunday through Wednesday at 12:00 PM, with delivery every Friday.
Does the menu change every week?
Yes. A new menu drops each week, so you'll see different dishes rotate in regularly.
Is there a minimum order amount?
Yes, a $75 order minimum applies before we can accept and process an order.
Can I customize my meals or skip a week?
Ordering is done week to week through our online menu, so you only order what you want, when you want it. There's no subscription to pause.
Delivery
How does delivery work?
Meals are delivered fresh every Friday across our Phoenix-area delivery zone. There is currently no pickup option, delivery only.
Is there a delivery fee?
Delivery orders include a flat $5 delivery fee.
What if I'm not home when my order arrives?
Meals are packed to stay cold during transit, but for best quality we recommend refrigerating them as soon as possible after delivery.
Storing & Reheating Your Meals
How should I store my meals?
Refrigerate your meals as soon as they arrive and enjoy them within 4 to 5 days for best quality, or freeze what you won't eat right away.
What's the best way to reheat them?
Microwave for 2 to 3 minutes or warm in a skillet over medium heat until heated through, either way works.
Are the containers freezer and microwave safe?
Yes, our packaging is designed to go straight from the fridge or freezer into the microwave for easy reheating.
Dietary Needs & Allergies
Can you accommodate food allergies or restrictions?
We don't have formal allergy accommodations in place yet. If you have a food allergy or dietary restriction, please reach out before ordering so we can let you know what's in each dish.
Are the meals macro-friendly?
Yes, many of our weekly meal prep options are built with balanced macros in mind. That said, our meals support a balanced routine but aren't a medical treatment or guaranteed weight-loss program, so check with a healthcare provider for advice specific to your needs.
Payments & Refunds
Is paying with Stripe secure?
Yes. Payments are processed securely through Stripe's hosted checkout, Paz Salsa never sees or stores your card details.
What is your refund policy?
See our full Refund Policy for details.
Can I cancel or change an order after it's placed?
Contact us directly by phone or email as soon as possible. We'll do our best to accommodate changes, but can't guarantee them once an order is already in progress.
Catering & Custom Orders
Do you cater events, offices, or gyms?
Yes. Beyond weekly meal prep, we cater to corporate clients, healthcare organizations, schools, nutrition stores, gyms, community events, and families.
How do I request a catering quote?
Reach out by phone or email with your event details, headcount, and date, and we'll put together a custom quote.
Contact & Support
How can I get in touch?
Call or text +1 (480) 321-7576, email Rafael@pazsalsa.com, or message us on Instagram.