Refund Policy

Cancellation Window

The weekly ordering window is open Sunday through Wednesday at 12:00 PM, with delivery every Friday. Orders cancelled before that Wednesday 12:00 PM cutoff are eligible for a full refund. Once the cutoff passes, meals for that week are already being sourced and prepped, so we can't guarantee a refund, but contact us as soon as possible and we'll do our best to accommodate you.

Order Issues

If your order arrives damaged, incorrect, or missing an item, contact us within 24 hours of delivery at the phone or email below and we'll make it right with a replacement or a refund.

How Refunds Are Issued

Refunds are issued through Stripe back to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

Non-Refundable Situations

Refunds aren't available for meals that were delivered as ordered but not picked up or refrigerated in time, or for cancellation requests made after the Wednesday 12:00 PM ordering cutoff for that week's delivery.

Contact

To request a refund, contact us at Rafael@pazsalsa.com or +1 (480) 321-7576.

Last updated: August 31, 2026